Due to the sensitive nature of our products, we are unfortunately not able to provide returns or exchanges. We do test all battery-operated items to make sure they are working properly before shipping them. If, however, the merchandise you have purchased is defective, we will honor our 30-day guarantee and provide a replacement upon receiving the original. The replacement product will be the same product as the original. You must contact us within 30 days of purchase before returning a defective item. All returned items must have complete packaging, all original parts, batteries, and instructions, etc.